The following tool should be downloaded when prompted by one of our technicians.
This will give our technician access to your machine for this session so that we can try to resolve your issue.
Click on the numbered image below as specified by our technician to give our technicians access to your machine.
Click on 'Run' when prompted to run or save.
Click on 'Connect' the the login prompt comes up.
There is no user name or password required.
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